Shipping & Returns

Don's has been making quality mattresses and box springs since 1919. We are a family owned and operated company and take great pride in the products we craft. Our goal is to make sure you get the best sleep "for the REST of your life".

Don's Limited 20-Year Non-Prorated Warranty
This warranty protects you against any defects in material and workmanship when reported during the 20-year warranty period of your mattress

  • This warranty will covers the repair and replacement of any such warranted defect, free of charge.
  • This warranty will not cover transportation costs, this is the responsibility of the purchaser.

Terms and Conditions of Limited Warranty:
In order for the Limited Warranty to be valid, you must:

  • Use appropriate box spring, foundation or platform support for the mattress.
  • You must be the original consumer purchaser.
  • You must use a bed frame or no-sag slat support appropriate for the mattress and box spring set. If damages to the mattress and/or box spring are due to Inadequate support, the warranty will be void.

Exchange
We offer a 90 day limited exchange on Don's mattresses and box springs. This entitles you to exchange your original selection for a different comfort level for up to 90 days after receipt or your order. Exchange fees do apply which include local delivery and take away.

Because we craft all of our mattresses and box springs special to your order, they are not available for return. But because its so important for us for that you get "the Rest of your life" we are willing to exchange or modify your original purchase in that 90 day exchange time frame.

Terms of Limited Exchange:

  • Only one exchange is offered and must be made within 90 days of receipt of the original shipment.
  • Exchanges will only be made on our standard sized mattresses. This means no exchanges will be made on any custom made, custom sizes and/or shapes.
  • Additional fees may apply if the mattress is enhanced in any way from what is considered the standard.
  • Out of area delivery charges do apply to all exchanges. 


Shipping